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Have a dispute or a complaint?
iGaming Ontario encourages you to pursue any legitimate dispute or complaint you may have from your experience with internet gaming. Most disputes related to igaming will be resolved by following the customer dispute processes of the igaming site offered by a regulated Operator. While iGO cannot directly settle any bets, refund wagers or award compensation, players may escalate an unresolved or unsatisfactorily resolved dispute to iGO for review, after first attempting to resolve it with the regulated Operator. In order to best determine what you should do about your issue, please use this tool to answer a few questions.