Player Support

Connecting players to the resources they need.

Have a dispute or a complaint?

iGaming Ontario encourages you to pursue any legitimate dispute or complaint you may have from your experience with internet gaming. Most disputes related to igaming will be resolved by following the customer dispute processes of the igaming site offered by a regulated Operator.

Players may escalate an unresolved or unsatisfactorily resolved dispute to iGaming Ontario for review, after first attempting to resolve it with the regulated Operator. Disputes must relate to gambling products that are conducted and managed by iGaming Ontario and offered by the Operator as agent of iGaming Ontario (e.g. sports betting, casino, poker). iGaming Ontario cannot directly settle any bets, refund wagers or award compensation. Matters of a criminal or regulatory nature will be referred by iGO to the appropriate authorities. To best determine what you should do about your issue, please use the tool below to answer a few questions.

If your dispute or complaint is related to an Operator that was formerly live in the regulated Ontario market and has since ceased operations in Ontario, please complete the questions to determine what steps need to be taken.


Which of the of the following best describes the nature of your issue?

Is the website in question currently offered by a regulated igaming Operator (or a formerly regulated operator such as Coolbear Ontario Limited, Mansion Ontario Holdings Limited, PressEnter Europe Limited)?

Have you already made a formal complaint* with your gaming site?